Medical Receptionist

Medical Receptionists are responsible for greeting patients as they enter the admitting ward of a hospital or clinic. They also direct patients to appropriate parties, give direction, provide clerical support to the admitting staff, answer telephone calls, and direct callers to the appropriate department or unit.

Whether in a private office or in the public sector, you can make helping others a part of your career. The medical field has growth potential and so can you.

Medical Receptionist Courses

This course is 205 hours of instruction, 100% online, and an instructor-led class using a learning management system (LMS) for content delivery.  Students registered for the online class will receive an email with login instructions one day before the first day of class.    

This 205-hour training includes:

  • Medical Office Practice Computer Simulation
  • Medical Ethics and Legal Responsibilities
  • Medical Terminology
  • Medical Filing
  • Patient and Coworker Interaction
  • Patient Records
  • Office Maintenance and Management
  • Daily Financial Responsibilities
  • Health Insurance: Filing, Coding & Billing Overview
  • Written Communication
  • Oral Communication
  • Safety and Emergency Care
  • Understanding Medical Orders
  • Reception Techniques
  • EHR/EMR Overview
Course Name Dates Days Hours Campus Room Register
OSC-3602-IN88 Medical Receptionist 1/17/24 - 4/24/24
Registration Deadline 1/10/24
M - Su Online Online Online Register Now

Frequently Asked Questions

Course registration fee is $188
Book cost is approximately $255
Total cost is $443

Payment for class is due at the time of registration.

Good Computer Skills
E-mail and access to a computer with Internet

Yes.  In order to be successful in the Quick Careers program, students need to have good computer skills. If you are a beginner on the computer, you should take a course FIRST, to strengthen your computer skills before registering for a Quick Careers course. (Contact the Quick Careers Office @ 336-334-4822 extension 53108 with questions).

Individuals should also know that as a Quick Careers student, you will need to have access to a computer outside of class in order to complete required coursework. Computers used outside of class would need to be Internet connected and also have compatible software to what is used in class (e.g. Microsoft® Word, Excel, and, Power Point 2010, etc.). If you do not have a home computer, you should plan to visit a GTCC "Open Lab" to complete required course work.

The below checklist provides information regarding the minimum computer skills needed in order to register for a Quick Careers course. Potential students should thoroughly evaluate their computer skills using this checklist.


Good Computer Skills Self-Assessment

  1. You should be able to turn a computer on and off
    • Do you know the difference in an operating system versus an application software?
      (i.e. Windows® 10 versus Microsoft® Office 2019)
  2. Do you know how to use the computer desktop?
    • Do you know how to make a folder on the desktop?
    • Do you know how to save information on the desktop?
    • Do you know how to retrieve information from the desktop?
  3. Do you know how to use the internet?
    • Can you bookmark a website?
    • Can you Google search/research information on the internet?
  4. Do you have a personal or GTCC/school issued email account?
    • Can you access your personal email from a computer other than your home computer?
    • Can you send internet links via email?
    • Can you send an attachment in an email?
  5. Do you know how to create, save and use a basic Microsoft® Word document?
    • Can you use word processing software
    • Can you type at least 25-30 words per minute?
  6. Are you familiar with Microsoft® Excel?
    • Can you use spreadsheet software
  7. Are you familiar with Microsoft® PowerPoint?
    • Can you use presentation software

If you are unemployed or under-employed, you may qualify for a Workforce Continuing Education (WCE) Scholarship. Email to inquire about a scholarship if you are unemployed or under-employed.

Additionally, the NCWorks Career Center may be able to assist through the Workforce Innovation and Opportunity Act (WIOA) program. For more information, call NCWorks Greensboro at (336) 297-9444 or NCWorks High Point at (336) 882-4141.

You may register online:  Register

Students MUST purchase books PRIOR to the first day of class. Required books are:

ISBN 9780323824491 Medical Terminology:  A Short Course with online access, 9th Ed. From Elsevier.

Approximately $93.00 at GTCC Bookstore;

 ISBN:  9780443108839 SimChart for the Medical Office:  Learning the Medical Office Workflow 2023 Edition, with Evolve, from Elsevier.

Approximately $162.00 at GTCC Bookstore;

Students who successfully complete the Medical Receptionist class will receive an Award of Completion.  

Requirements for Successful Completion:

  • Attendance: Must be in class 90% of class hours.
  • Coursework: Achieve 80% on coursework.

No. Students registered in a Hybrid and Online Course MUST attend the first day of class. Students who are absent the first day of class, will not be allowed to enter class.

The college will make a 100% refund of registration fees if you officially withdraw from class before the first meeting.  Also if the class is canceled or full, GTCC will make a full refund.

The college will refund 75% of the registration fee (of tuition only) if you officially withdraw from the class on the first day of class or before the class reaches the census date. The census date varies from class to class.

Non-attendance is not a basis for a refund.